“We believe in continuous development and hope that ours share our vision”
Six popular and leading topics will be discussed through interactive and informative training courses from Monday, 18th of November, 2019 to 23rd of November, 2019 in White City Business Center from 10am to 5pm.
The courses will be provided in English language by Konul Gasimova and in Azerbaijani language by Alruz Sultan.
Location: White City Business Center, Nobel Avenue 25E, Khatai district.
Complementary teas, coffee, bottle of water and snacks will be provided during the training day. Certificates will be provided upon completion of the training courses.
Printed Materials will be provided during the training day.
Agenda, Pre/Post Questionnaire and Training Evaluation-materials will be available during the course.
Konul Gasimova is HR Manager, Customer Service Manager, Business Manager and the Business Trainer with over 8 years of UK and Azerbaijani work experience and education. Her area of expertise is Learning and Development, Consulting and Coaching as well as Business Management.
Alruz Sultan is an experienced Business Trainer, Business Manager and HR Director with over 10 years of work experience in Human Resource, Sales Management, Business Consultancy in various companies and different sectors.
The courses are listed below.
1) The Strategic Thinking training course will teach participants to spot the trends and understand the competitive landscape and to see where the business needs to go and to lead it into the future.
2) Customer Care training course is suitable for everyone in organization dealing and interacting with others face-to-face and over the phone. It teaches how to create a stable and rewarding experience that makes customers want to return.
3) Creative Thinking training course is suitable for everyone in organization who may struggle with ideas generation or not have confidence in their suggestions and solutions.
4) Emotional Intelligence training course gives real and concrete benefits as it is a better indicator of workplace performance and an essential element of any staff development programs.
5) Report Writing Training course is suitable for anyone who ever has to write a business report as covers effective report writing tips.
6) Practical Sales Training course will help the team to develop and enhance their skills and knowledge to exceed sales targets. It is beneficial for both, new to sales team and experienced sales team.
To register follow the link: https://lnkd.in/gGFQYvv
The training fees: 130AZN-150AZN depending on your choice of the training
Please note that the payment can be done via transfer and cash payments.
If you require additional information please send us an email to: [email protected] or [email protected]; Or contact us:+ 994 51 226 26 30; + 994 12 404 1663/64/69;
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CUSTOMER SERVICE EXCELLENCE SEMINAR
Customer Service is more than just a trend. It is an essential part of any organization dealing and interacting with customers on behalf of the companies and organizations. Our Customer service seminar will equip your team with problem-solving and effective communication skills to improve customer satisfaction, sales and revenue of your organizations.
The seminar will be held on April 24, 2019 in Baku White City Center from 10:00 morning till 16:00 afternoon.
The aim of the seminar is to share and guide you through essential customer service skills and attitudes required for greater customer satisfaction driving business growth.
The slogan of our seminar– “Choose Better Service”.
During the seminar you will have a chance to meet with our our guest speakers from London, United Kingdom who will share their customer service experiences and knowledge with you. You will be able to ask them questions and make notes of some suggestions.
Our local speakers will guide you through active reading of verbal and non-verbal customer cues, as well as teach you effective conflict resolution and stress management techniques.
We kindly ask to follow the link for registration before purchasing the tickets: https://docs.google.com/forms/d/e/1FAIpQLSeMwyMpgQKnGua3Lm3lC4ph6FwiZTM29gwvi1OfY9ncV0n2Dw/viewform
Note: Participation in the event will be possible by purchasing a ticket and the ticket sales will start today, 02.04.2019 from our office, which is located at Baku, White City, Nobel avenue 25E, 5th floor.
For more information, please give us a call on the following numbers, which will be active from Monday through Friday from 9am to 6pm: +99412 404 1663/64/69; +99451 226 26 30.
During seminar we will talk about Basics of Customer Service which will include the following subtopics: Greeting, Time Management, Body Language, Complaint handling, Conflict Resolution and Stress Management.